Privacy Policy

Data Controller

The data controller is: BIBI-TRIKI Ewen Esaie (Ewen Management) 8 rue du Champ des Rossignols, 81990 Salies, France Email: contact@swimbiki.com

Data collected

We collect the following data when you place an order or browse our site:

• Identification data: name, surname, email address, postal address, telephone number
• Order data: products ordered, purchase history
• Payment data: processed securely by our payment providers (we never store your full bank details)
• Browsing data: IP address, cookies, connection data

Purposes and legal basis

Your data is processed for:

• The execution of your order and the contractual relationship (legal basis: performance of the contract)
• Customer relationship management and after-sales service (legal basis: performance of the contract)
• Sending marketing communications, with your consent (legal basis: consent)
• Compliance with our legal and accounting obligations (legal basis: legal obligation)
• Improving our website and preventing fraud (legal basis: legitimate interest)

Data recipients

Your data may be shared with our service providers: hosting provider (Shopify), payment providers, carriers, and logistics services. These providers act only on our instructions and are bound by confidentiality agreements.

Transfers outside the European Union

Some service providers (including Shopify) may be located outside the EU. These transfers are governed by appropriate safeguards (standard contractual clauses of the European Commission).

The duration of the conversation

Your data is kept for the duration of the business relationship, then archived in accordance with legal obligations (including 10 years for accounting documents). Marketing data is kept for 3 years from the last contact.

Your rights

In accordance with the GDPR (EU Regulation 2016/679) and the French Data Protection Act, you have the rights of access, rectification, erasure, restriction, objection, portability and the right to withdraw your consent at any time.

To exercise these rights, contact us at contact@swimbiki.com.

You can file a complaint with the CNIL (France, www.cnil.fr) or the competent German supervisory authority if you reside in Germany.

Cookies

Our website uses cookies necessary for its operation, as well as analytical and marketing cookies subject to your consent. You can manage your preferences at any time via the cookie management banner.